DDS has worked closely with the product content team at Automa.Net to design an efficient process to get each distributor set up to receive Automa.Net manufacturer content. At the top of this page you will find a Product Content Request form where you can enter your contact information and select a preferred file format and receiving method, and we’ll take it from there!

Unlike other providers, our systems were built specifically for e-commerce content. The way we ingest, store and deliver our content is very unique and doesn’t rely on industry-defined standards or committees. As a result, we are able to accept—and then pass along to you—more volume and more types of data from manufacturers than other providers can.

Another major point of differentiation is that DDS provides complete end-to-end management of the content for the distributor. Instead of dumping manufacturer data into a PIM, and requiring each distributor to download the data that they individually need, DDS provides an automated, monthly feed containing all this manufacturer content in a consolidated format for easier e-commerce consumption.

Data has truly become a critical commodity, and we believe the role of a valuable content provider is to help manufacturers syndicate it, and distributors manage it, so their end-user customers can continue to rely on them for complete, organized and up-to-date product information, while they stay focused on their respective core initiatives.

Click here to read more about how we’re Easing the Content Burden for Distributors.

First and foremost, our support is unique in that it is handled by our Data Team, consisting entirely of Data Engineers with software development experience. They are the ones working with the manufacturers’ and distributors’ data every day, and thus are undoubtedly the most knowledgeable support staff in the industry.

We are also proud to be 100% US-based, in Salt Lake City, Utah (a.k.a. Silicon Slopes). Our customers love the responsiveness, professionalism and knowledge of our Data Team.

We utilize a robust Service Management platform to manage our support system, which gives customers access to a well-developed and user-friendly ticketing portal to submit and track tickets to completion, creating a transparent, integrated system to ensure timely and efficient resolution.

Above all, we take great pride in and are committed to listening to our customers, responding to their needs, and helping them solve problems.